GENERAL OBLIGATIONS OF INSURER
As a Mawenzi Insurance Brokers client here is what you can expect from us.
Insurer must:
- Respond promptly
- Give reasonable guidance
- Handle claims fairly and promptly
- Tell claimant how claims is progressing
- Explain why not an insured peril or remote cause or why will you not pay
- Settle claims promptly
- Handle complaints fairly and promptly
The Insurer’s Responsibility:
- Book the claim reported
- Verify the insurance cover, policy conditions, and exclusions.
- Assign Vehicle Assessor for the investigation of the accident and the cost of repair.
- Assessor will submit the report to the insurer for approval to repair the vehicle
- Provide the approval to the garage to fix the vehicle per the agreed terms and assessor’s recommendations
- When the repair is complete, insurer sends the check to the garage or the insured based on the agreements.
- If it’s a total loss, the insurer will give an offer for settlement less applicable excess